frequently asked Questions
Where can I find my credentials?
To log in, you need:
- Your file number,
- Your order number,
- The company number.
All these elements are listed on our letters and emails.
I can’t find my mail or my follow-up email. What can I do ?
If you are having difficulty connecting or have lost your reminder letter or email, please contact us by telephone at 05 82 95 13 13 or by email at redaction@france-creances.com .
My credentials are not working. What should I do ?
If you are still having difficulty logging in, our managers remain at your disposal from 9:00 a.m. to 5:00 p.m., Monday to Friday. The number to contact is listed on the last letter you received. Otherwise please contact us at this number 05 82 95 13 13 or by email at redaction@france-creances.com .
The debtor space is inaccessible? What should I do?
The space is definitely under maintenance. If you are having difficulty connecting, our managers remain at your disposal from 9:00 a.m. to 5:00 p.m., Monday to Friday. The number to contact is listed on the last letter, email or SMS you received. Otherwise please contact us at this number 05 82 95 13 13 or by email at redaction@france-creances.com .
The protection of privacy and personal data is an important subject for us. GESTION CREDIT EXPERT undertakes to respect, on the one hand, the “Informatique et Libertés” Law, and on the other hand the European Regulation which defines the conditions under which the processing of personal data can be carried out.
Through the space reserved for you, you can easily:
- Settle your outstanding debt,
- Access your file,
- Contact us for any questions or to send us information about your file
We offer secure payment methods. Our payment solution partners have been with us for more than 10 years and guarantee you 100% reliable payment and protection of your sensitive data. We do not store any banking data on our site (cb code, etc.)
You have not found an answer to your question ?
Following our follow-up concerning your unpaid invoice, you wish to contact us.
Fill out this form, one of our advisors will call you back quickly to understand your needs and answer all your questions.
Together we will find a solution.
