These delays are influenced by several factors, which we will detail below. To properly manage your outstanding customer debt, it is essential to understand the different stages of recovery and their average duration. <\/p>\n\n
<\/span> The stages of debt recovery and their average timeframes<\/span><\/h2>\n\nThe recovery of a debt follows a precise path, divided into several phases.<\/p>\n\n
<\/span>1. Preventive recovery (before the deadline)<\/span><\/h3>\n\nThe preventive reminder phase aims to anticipate late payments. It begins a few days before the invoice’s due date. It often involves a simple reminder by email or phone. <\/p>\n\n
\n- Duration: 1 to 5 days before expiry.<\/li>\n\n\n\n
- Objective: to prevent the late payment invoice from becoming a debt.<\/li>\n<\/ul>\n\n
<\/span>2. Amicable debt recovery (after the due date)<\/span><\/h3>\n\nWhen payment is not made by the due date, the amicable recovery phase begins. This involves obtaining payment without going to court. <\/p>\n\n
\n- The first reminders<\/strong> begin immediately after the deadline, sometimes as early as the next day. They are sent by email or simple letter. If the customer does not respond, more personalized telephone reminders are sent. Average duration: 7 to 15 days<\/strong> after the deadline. <\/li>\n<\/ul>\n\n
\n- Formal notices<\/strong> : If the debtor does not respond, a formal notice is sent, often by registered mail with acknowledgment of receipt. This is a final, firm attempt before considering legal proceedings. The average duration: between 15 and 30 days<\/strong> after the first reminder. <\/li>\n<\/ul>\n\n
The preventive reminder phase aims to anticipate late payments. It begins a few days before the invoice’s due date. It often involves a simple reminder by email or phone. <\/p>\n\n
- \n
- Duration: 1 to 5 days before expiry.<\/li>\n\n\n\n
- Objective: to prevent the late payment invoice from becoming a debt.<\/li>\n<\/ul>\n\n
<\/span>2. Amicable debt recovery (after the due date)<\/span><\/h3>\n\n
When payment is not made by the due date, the amicable recovery phase begins. This involves obtaining payment without going to court. <\/p>\n\n
- \n
- The first reminders<\/strong> begin immediately after the deadline, sometimes as early as the next day. They are sent by email or simple letter. If the customer does not respond, more personalized telephone reminders are sent. Average duration: 7 to 15 days<\/strong> after the deadline. <\/li>\n<\/ul>\n\n
- \n
- Formal notices<\/strong> : If the debtor does not respond, a formal notice is sent, often by registered mail with acknowledgment of receipt. This is a final, firm attempt before considering legal proceedings. The average duration: between 15 and 30 days<\/strong> after the first reminder. <\/li>\n<\/ul>\n\n
- The first reminders<\/strong> begin immediately after the deadline, sometimes as early as the next day. They are sent by email or simple letter. If the customer does not respond, more personalized telephone reminders are sent. Average duration: 7 to 15 days<\/strong> after the deadline. <\/li>\n<\/ul>\n\n
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