{"id":5347,"date":"2017-10-22T07:33:00","date_gmt":"2017-10-22T05:33:00","guid":{"rendered":"https:\/\/www.gestioncreditexpert.com\/annual-customer-satisfaction-survey-2017-81-of-our-customers-are-satisfied-with-our-services\/"},"modified":"2024-03-28T16:24:46","modified_gmt":"2024-03-28T15:24:46","slug":"annual-customer-satisfaction-survey-2017-81-of-our-customers-are-satisfied-with-our-services","status":"publish","type":"post","link":"https:\/\/www.gestioncreditexpert.com\/en\/annual-customer-satisfaction-survey-2017-81-of-our-customers-are-satisfied-with-our-services\/","title":{"rendered":"Annual customer satisfaction survey 2017: 81% of our customers are satisfied with our services!"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">This way, we gather our customers&#8217; overall perception of our business relationship, as well as their new expectations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In June 2017, we conducted our annual survey of 542 of our clients, based in France (2\/3) and abroad (1\/3).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We would like to thank them for their participation, for the sincerity of their answers, as well as for their numerous comments and suggestions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The clients we interviewed were mainly<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>business leaders,<\/li>\n\n\n\n<li>administrative and financial managers,<\/li>\n\n\n\n<li>credit managers,<\/li>\n\n\n\n<li>legal directors,<\/li>\n\n\n\n<li>Accounts receivable managers,<\/li>\n\n\n\n<li>litigation managers,<\/li>\n\n\n\n<li>collection officers,<\/li>\n\n\n\n<li>purchasing managers.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">They work for large groups, ETIs, SMEs, in a wide variety of industrial, commercial and service sectors, such as: banking, insurance, transport, e-commerce, home services, business services, luxury goods, real estate (landlords), pharmaceuticals, chemicals, distribution, schools, clinics&#8230; they themselves have professional (B2B) or private (B2C) customers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The result of this survey is good since:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>81% of our customers are satisfied <\/strong>or very satisfied with our services.<\/li>\n\n\n\n<li><strong>73% of our customers are ready to recommend us.<\/strong><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_strong_points_identified_by_our_customers\"><\/span>3 strong points identified by our customers<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>the <strong>level of expertise <\/strong>of our teams (76%)<\/li>\n\n\n\n<li>the <strong>responsiveness<\/strong> of our teams (75%)<\/li>\n\n\n\n<li>our <strong>sense of service<\/strong> (80%)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"We_have_grouped_the_main_improvements_suggested_by_our_clients_into_3_main_categories_and_listed_for_each_the_appropriate_actions_either_in_progress_or_planned\"><\/span>We have grouped the main improvements suggested by our clients into 3 main categories, and listed for each the appropriate actions, either in progress or planned:<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Expertise \/ customized service \/ results<\/li>\n\n\n\n<li>Follow-up \/ reactivity \/ customer area (extranet)<\/li>\n\n\n\n<li>Diversified solutions \/ more global offer<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">These improvements will strengthen the foundations on which we build our daily development and which are for the record:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Our mission: to increase companies&#8217; cash flow and reduce their customer credit risks.<\/li>\n\n\n\n<li>Our vision: to be the most recognized and respected by our partners in the exercise of our mission.<\/li>\n\n\n\n<li>Our values: simplicity, honesty, transparency, sense of service, sense of results, team spirit.<\/li>\n\n\n\n<li>Our differentiators: expertise, 24\/7, customized service, international, success fees, quality (ISO 9001), ethics\/deontology.<\/li>\n\n\n\n<li>Our solutions:\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.gestioncreditexpert.com\/conseil-en-credit-management\/\">Consulting in operational credit management.<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.gestioncreditexpert.com\/recouvrement-de-creances\/\">Amicable and judicial recovery of civil and commercial debts<\/a>, in France and abroad.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.gestioncreditexpert.com\/enquetes-civiles-et-commerciales\/\">Civil investigations and business intelligence.<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">*Only our collection<a href=\"https:\/\/www.gestioncreditexpert.com\/recouvrement-de-creances\/\">(FRANCE CREANCES<\/a>) and investigation<a href=\"https:\/\/www.gestioncreditexpert.com\/enquetes-civiles-et-commerciales\/\">(INFORCREDIT<\/a>) activities are concerned by this customer satisfaction survey.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For the full results of our 2017 customer satisfaction survey, and the improvements we are already focusing on after carefully considering the extensive feedback we received, please complete the  <a href=\"https:\/\/www.gestioncreditexpert.com\/contact\/\" target=\"_blank\" rel=\"noreferrer noopener\">contact form<\/a>  by filling in the subject of your request in the box &#8216;leave us a message&#8217;.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_85 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.gestioncreditexpert.com\/en\/annual-customer-satisfaction-survey-2017-81-of-our-customers-are-satisfied-with-our-services\/#3_strong_points_identified_by_our_customers\" >3 strong points identified by our customers<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.gestioncreditexpert.com\/en\/annual-customer-satisfaction-survey-2017-81-of-our-customers-are-satisfied-with-our-services\/#We_have_grouped_the_main_improvements_suggested_by_our_clients_into_3_main_categories_and_listed_for_each_the_appropriate_actions_either_in_progress_or_planned\" >We have grouped the main improvements suggested by our clients into 3 main categories, and listed for each the appropriate actions, either in progress or planned:<\/a><\/li><\/ul><\/nav><\/div>\n","protected":false},"excerpt":{"rendered":"<p>This way, we gather our customers&#8217; overall perception of our business relationship, as well as their new expectations. In June 2017, we conducted our annual survey of 542 of our clients, based in France (2\/3) and abroad (1\/3). We would like to thank them for their participation, for the sincerity of their answers, as well [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1585,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[26],"tags":[],"class_list":["post-5347","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Annual customer satisfaction survey 2017: 81% of our customers are satisfied with our services! - GESTION CREDIT EXPERT<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Annual customer satisfaction survey 2017: 81% of our customers are satisfied with our services! - GESTION CREDIT EXPERT\" \/>\n<meta property=\"og:description\" content=\"This way, we gather our customers&#8217; overall perception of our business relationship, as well as their new expectations. 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