{"id":9602,"date":"2025-05-21T10:50:55","date_gmt":"2025-05-21T08:50:55","guid":{"rendered":"https:\/\/www.gestioncreditexpert.com\/getting-started-with-gce\/"},"modified":"2025-05-27T14:48:13","modified_gmt":"2025-05-27T12:48:13","slug":"getting-started-with-gce","status":"publish","type":"page","link":"https:\/\/www.gestioncreditexpert.com\/en\/getting-started-with-gce\/","title":{"rendered":"Getting started with GCE"},"content":{"rendered":"\r\n\r\n<div class=\"hero bg-blue-linear\">\r\n    <div class=\"container\">\r\n                    <div class=\"breadcrumb\" itemscope itemtype=\"https:\/\/schema.org\/BreadcrumbList\"><span><span class=\"brd-first\" itemprop=\"itemListElement\" itemscope\n\titemtype=\"https:\/\/schema.org\/ListItem\"><span itemprop=\"position\"><a class=\"page\" itemprop=\"item\" href=\"https:\/\/www.gestioncreditexpert.com\/en\/\"><span itemprop=\"name\">Home<\/span><\/span><\/a><\/span><\/span><\/div>                        <div class=\"row\">\r\n            <div class=\"col-12 col-lg-6\">\r\n                <div class=\"content d-flex flex-column justify-content-center align-items-start\">\r\n                                            <h1 class=\"pre-title text-strong-black\">Getting started with GCE<\/h1>\r\n                                                                                            <h1 class=\"title text-strong-gradient\">Getting started with your customer area <\/h1>\r\n                                                                                                            <div class=\"description\"><p>Discover the main features available in these tutorial videos.<\/p>\n<\/div>\r\n                                                                <div class=\"hero-links\">\r\n                                                            <a href=\"https:\/\/www.figma.com\/proto\/jKsW90qb0j6TKjLwgFKY7i\/maquette-d%C3%A9mo-ARPEGE?node-id=3-181&#038;t=7OIvh81NoKH2Fjbv-1&#038;scaling=scale-down&#038;page-id=0%3A1&#038;starting-point-node-id=3%3A181\" class=\"btn-primary\" target=\"_blank\">Access to the demo area<\/a>\r\n                                                                                <\/div>\r\n                                                        <\/div>\r\n            <\/div>\r\n            <div class=\"col-12 col-lg-6\">\r\n                <div class=\"img-container d-flex justify-content-center justify-content-lg-end\">\r\n                    <picture>\r\n                                                    <source media=\"(max-width: 576px)\" srcset=\"https:\/\/www.gestioncreditexpert.com\/wp-content\/uploads\/2025\/02\/Fichier-387.png\">\r\n                                                                            <img decoding=\"async\" src=\"https:\/\/www.gestioncreditexpert.com\/wp-content\/uploads\/2025\/02\/Fichier-387.png\" alt=\"Fichier 387\" class=\"image img-fluid\">\r\n                                            <\/picture>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div><style>\r\n\/* CSS pour maintenir le ratio 16:9 sur vos iframes YouTube *\/\r\n\r\n\/* Pour la vid\u00e9o principale (iframe) *\/\r\n.video-container {\r\n    position: relative;\r\n    width: 100%;\r\n    height: 0;\r\n    padding-bottom: 56.25%; \/* 16:9 ratio *\/\r\n    overflow: hidden;\r\n}\r\n\r\n.video-container iframe {\r\n    position: absolute;\r\n    top: 0;\r\n    left: 0;\r\n    width: 100%;\r\n    height: 100%;\r\n    border: none;\r\n}\r\n\r\n\/* Pour les images des autres vid\u00e9os dans la liste *\/\r\n.video-list .video-container {\r\n    position: relative;\r\n    width: 100%;\r\n    height: 0;\r\n    padding-bottom: 56.25%; \/* 16:9 ratio *\/\r\n    overflow: hidden;\r\n    margin-bottom: 10px;\r\n    cursor: pointer; \/* Indique que c'est cliquable *\/\r\n}\r\n\r\n.video-list .video-container img {\r\n    position: absolute;\r\n    top: 0;\r\n    left: 0;\r\n    width: 100%;\r\n    height: 100%;\r\n    object-fit: contain!important; \/* Pour que l'image s'adapte bien au conteneur *\/\r\n    transition: opacity 0.3s ease; \/* Animation au survol *\/\r\n}\r\n\r\n.video-list .video-container:hover img {\r\n    opacity: 0.8; \/* Effet au survol *\/\r\n}\r\n\r\n\/* Styles optionnels pour am\u00e9liorer l'apparence *\/\r\n.video-title {\r\n    margin-top: 0!important;\r\n    margin-bottom: 5px!important;\r\n    font-size: 1.2em!important;\r\n    font-weight: bold;\r\n}\r\n\r\n.video-description {\r\n    margin-bottom: 20px;\r\n    line-height: 1.5;\r\n}\r\n\r\n\/* Center text title_video_bloc and description video_block *\/\r\n.title {\r\n    text-align: center;\r\n    margin-bottom: 20px;\r\n}\r\n.text-content {\r\n    text-align: center;\r\n    margin-bottom: 70px;\r\n}\r\n\r\n#main-video-container {\r\n    margin-bottom: 30px;\r\n}\r\n\r\n#main-video-title {\r\n    margin-bottom: 30px!important;\r\n    font-size: 1.5em;\r\n    font-weight: bold;\r\n}\r\n\r\n\/* Slider horizontal pour mobile *\/\r\n@media (max-width: 991px) {\r\n    .col-lg-9, .col-lg-3 {\r\n        margin-bottom: 30px;\r\n    }\r\n    \r\n    .video-list {\r\n        display: flex;\r\n        overflow-x: auto;\r\n        gap: 20px;\r\n        padding-bottom: 10px;\r\n        scroll-snap-type: x mandatory;\r\n        -webkit-overflow-scrolling: touch; \/* Smooth scrolling sur iOS *\/\r\n    }\r\n    \r\n    .video-list .video-item {\r\n        flex: 0 0 280px; \/* Largeur fixe pour chaque \u00e9l\u00e9ment *\/\r\n        scroll-snap-align: start;\r\n    }\r\n    \r\n    \/* Styles pour la scrollbar sur mobile *\/\r\n    .video-list::-webkit-scrollbar {\r\n        height: 6px;\r\n    }\r\n    \r\n    .video-list::-webkit-scrollbar-track {\r\n        background: #f1f1f1;\r\n        border-radius: 10px;\r\n    }\r\n    \r\n    .video-list::-webkit-scrollbar-thumb {\r\n        background: #888;\r\n        border-radius: 10px;\r\n    }\r\n    \r\n    .video-list::-webkit-scrollbar-thumb:hover {\r\n        background: #555;\r\n    }\r\n}\r\n\r\n\/* Desktop : comportement normal *\/\r\n@media (min-width: 992px) {\r\n    .video-list .video-item {\r\n        margin-bottom: 30px;\r\n    }\r\n}\r\n<\/style>\r\n\r\n<div class=\"two-columns-text\">\r\n    <div class=\"container\">\r\n                    <h2 class=\"title\">Arp\u00e8ge Online Customer Area Video Tutorials<\/h2>\r\n                        <div class=\"row\">\r\n            <!-- Loop through the videos, sub_fields : title_video_video_block, description_video_video_block, link_video_video_block, image_video_video_block Display the first video in the left column, the rest do for loop and display in a div the rest of the videos -->\r\n                            <!-- First video -->\r\n                                    <div class=\"px-xl-5 col-12 col-lg-8\">\r\n                        <div id=\"main-video-container\" class=\"video-container\">\r\n                                                        <iframe id=\"main-iframe\" src=\"https:\/\/www.youtube.com\/embed\/JsqQaoZYI9s\" allowfullscreen><\/iframe>\r\n                        <\/div>\r\n                        <h3 id=\"main-video-title\" class=\"video-title\">Tutorial 1 &#8211; How to access your Customer Area<\/h3>\r\n                        <p id=\"main-video-description\" class=\"video-description\">Video to show you in 2 minutes how to connect to your Arp\u00e8ge Online customer area.<\/p>\r\n                    <\/div>\r\n                                <!-- Other videos -->\r\n                                    <div class=\"px-xl-5 col-12 col-lg-4\">\r\n                        <div class=\"video-list\">\r\n                                                                                                <div class=\"video-item\">\r\n                                        <div class=\"video-container\" \r\n                                             onclick=\"switchVideo('https:\/\/youtu.be\/JsqQaoZYI9s', 'Tutorial 1 - How to access your Customer Area', 'Video to show you in 2 minutes how to connect to your Arp\u00e8ge Online customer area.')\">\r\n                                            <img decoding=\"async\" src=\"https:\/\/www.gestioncreditexpert.com\/wp-content\/uploads\/2025\/05\/Tutoriel-Vignette-Comment-se-connecter-a-lespace-client.jpg\" alt=\"Tutorial 1 - How to access your Customer Area\">\r\n                                        <\/div>\r\n                                                                                    <h3 class=\"video-title\">Tutorial 1 &#8211; How to access your Customer Area<\/h3>\r\n                                                                                                                            <p class=\"video-description\">Video to show you in 2 minutes how to connect to your Arp\u00e8ge Online customer area.<\/p>\r\n                                                                            <\/div>\r\n                                                                                                                                <div class=\"video-item\">\r\n                                        <div class=\"video-container\" \r\n                                             onclick=\"switchVideo('https:\/\/youtu.be\/qyrrbZ8Em8o', 'Tutorial 2 - How to view your messages from your Customer Area', 'Video to show you in 3 minutes how to check your messages and communicate easily with your manager about your receivables.  ')\">\r\n                                            <img decoding=\"async\" src=\"https:\/\/www.gestioncreditexpert.com\/wp-content\/uploads\/2025\/05\/Tutoriel-Vignette-Comment-consulter-ses-messages-ML-05.jpg\" alt=\"Tutorial 2 - How to view your messages from your Customer Area\">\r\n                                        <\/div>\r\n                                                                                    <h3 class=\"video-title\">Tutorial 2 &#8211; How to view your messages from your Customer Area<\/h3>\r\n                                                                                                                            <p class=\"video-description\">Video to show you in 3 minutes how to check your messages and communicate easily with your manager about your receivables.  <\/p>\r\n                                                                            <\/div>\r\n                                                                                                                                <div class=\"video-item\">\r\n                                        <div class=\"video-container\" \r\n                                             onclick=\"switchVideo('https:\/\/youtu.be\/P-Z4rn-3Pyw', 'Tutorial 3 - How to check the progress of your files from your Customer Area', 'This 4-minute video shows you how to view events related to your receivables, the status of recovery actions, see all messages related to the management of your unpaid debts by file, or see the details of any costs incurred...  ')\">\r\n                                            <img decoding=\"async\" src=\"https:\/\/www.gestioncreditexpert.com\/wp-content\/uploads\/2025\/05\/Tutoriel-Vignette-Comment-consulter-lavancee-sur-un-dossier-ML-04.jpg\" alt=\"Tutorial 3 - How to check the progress of your files from your Customer Area\">\r\n                                        <\/div>\r\n                                                                                    <h3 class=\"video-title\">Tutorial 3 &#8211; How to check the progress of your files from your Customer Area<\/h3>\r\n                                                                                                                            <p class=\"video-description\">This 4-minute video shows you how to view events related to your receivables, the status of recovery actions, see all messages related to the management of your unpaid debts by file, or see the details of any costs incurred&#8230;  <\/p>\r\n                                                                            <\/div>\r\n                                                                                                                                <div class=\"video-item\">\r\n                                        <div class=\"video-container\" \r\n                                             onclick=\"switchVideo('https:\/\/youtu.be\/gCilQ6GYcRQ', 'Tutorial 4 - How to declare a payment from your Customer Area', 'Video to show you in 4 minutes how to report a payment received directly from a debtor via Arp\u00e8ge online.  ')\">\r\n                                            <img decoding=\"async\" src=\"https:\/\/www.gestioncreditexpert.com\/wp-content\/uploads\/2025\/05\/Tutoriel-Vignette-Comment-declarer-un-paiement-ML-02.jpg\" alt=\"Tutorial 4 - How to declare a payment from your Customer Area\">\r\n                                        <\/div>\r\n                                                                                    <h3 class=\"video-title\">Tutorial 4 &#8211; How to declare a payment from your Customer Area<\/h3>\r\n                                                                                                                            <p class=\"video-description\">Video to show you in 4 minutes how to report a payment received directly from a debtor via Arp\u00e8ge online.  <\/p>\r\n                                                                            <\/div>\r\n                                                                                                                                <div class=\"video-item\">\r\n                                        <div class=\"video-container\" \r\n                                             onclick=\"switchVideo('https:\/\/youtu.be\/IMzS6NG68vM', 'Tutorial 5 - How to send us a new file from your Customer Area', 'Video to show you in 5 minutes how to send us a new debt to collect, provide the specific information needed to share with our services, and attach all supporting documents for the unpaid debt.  ')\">\r\n                                            <img decoding=\"async\" src=\"https:\/\/www.gestioncreditexpert.com\/wp-content\/uploads\/2025\/05\/Tutoriel-Vignette-Comment-transmettre-un-nouveau-dossier-ML-03.jpg\" alt=\"Tutorial 5 - How to send us a new file from your Customer Area\">\r\n                                        <\/div>\r\n                                                                                    <h3 class=\"video-title\">Tutorial 5 &#8211; How to send us a new file from your Customer Area<\/h3>\r\n                                                                                                                            <p class=\"video-description\">Video to show you in 5 minutes how to send us a new debt to collect, provide the specific information needed to share with our services, and attach all supporting documents for the unpaid debt.  <\/p>\r\n                                                                            <\/div>\r\n                                                                                    <\/div>\r\n                    <\/div>\r\n                                    <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<script>\r\nfunction switchVideo(videoLink, videoTitle, videoDescription) {\r\n    \/\/ Fonction pour convertir les liens YouTube en embed\r\n    function getEmbedLink(link) {\r\n        if (link.includes('youtube.com\/watch')) {\r\n            const videoId = link.split('v=')[1].split('&')[0];\r\n            return 'https:\/\/www.youtube.com\/embed\/' + videoId;\r\n        } else if (link.includes('youtu.be')) {\r\n            const videoId = link.split('\/').pop().split('?')[0];\r\n            return 'https:\/\/www.youtube.com\/embed\/' + videoId;\r\n        } else {\r\n            return link;\r\n        }\r\n    }\r\n    \r\n    \/\/ Mettre \u00e0 jour l'iframe principal\r\n    const mainIframe = document.getElementById('main-iframe');\r\n    const embedLink = getEmbedLink(videoLink);\r\n    mainIframe.src = embedLink;\r\n    \r\n    \/\/ Mettre \u00e0 jour le titre et la description\r\n    const mainTitle = document.getElementById('main-video-title');\r\n    const mainDescription = document.getElementById('main-video-description');\r\n    \r\n    if (mainTitle) {\r\n        mainTitle.textContent = videoTitle;\r\n    }\r\n    \r\n    if (mainDescription) {\r\n        mainDescription.textContent = videoDescription;\r\n    }\r\n}\r\n<\/script>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-9602","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - 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