{"id":5122,"date":"2022-07-01T14:26:01","date_gmt":"2022-07-01T12:26:01","guid":{"rendered":"https:\/\/www.gestioncreditexpert.com\/contact-unpaid\/"},"modified":"2023-12-18T16:33:54","modified_gmt":"2023-12-18T15:33:54","slug":"contact-unpaid","status":"publish","type":"page","link":"https:\/\/www.gestioncreditexpert.com\/en\/contact-unpaid\/","title":{"rendered":"Contact Unpaid"},"content":{"rendered":"\r\n<div class=\"bg-orange-linear\">\r\n    <div class=\"faq\" itemprop=\"Questions fr\u00e9quentes\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\r\n        <div class=\"container\">\r\n                                                <div class=\"row\">\r\n                                <div class=\"col-12 col-lg-4\">\r\n                                <div class=\"content d-flex flex-column justify-content-center\">\r\n                                            <h2 class=\"title text-strong-gradient\"><strong>frequently asked Questions<\/strong><\/h2>\r\n                                                                <h3 class=\"subtitle text-strong-gradient\">We are here to help you.<\/h3>\r\n                                                        <\/div>\r\n                <\/div>\r\n                                <div class=\"col-12 col-lg-8\">\r\n                                    <div class=\"accordion\" id=\"accordionExample\">\r\n                                                    <div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" class=\"accordion-item\">\r\n                                                                    <h4 itemprop=\"name\" id=\"heading1\" class=\"accordion-header accordion-button collapsed text-strong-gradient\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse1\" aria-expanded=\"true\" aria-controls=\"collapse1\">\r\n                                        Where can I find my credentials?                                    <\/h4>\r\n                                                                <div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"collapse1\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading1\" data-bs-parent=\"#accordionExample\">\r\n                                                                            <div itemprop=\"text\" class=\"accordion-body\">\r\n                                            <p>To log in, you need:<\/p>\n<ul>\n<li>Your file number,<\/li>\n<li>Your order number,<\/li>\n<li>The company number.<\/li>\n<\/ul>\n<p>All these elements are listed on our letters and emails.<\/p>\n                                        <\/div>\r\n                                                                    <\/div>\r\n                            <\/div>\r\n                                                    <div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" class=\"accordion-item\">\r\n                                                                    <h4 itemprop=\"name\" id=\"heading2\" class=\"accordion-header accordion-button collapsed text-strong-gradient\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse2\" aria-expanded=\"true\" aria-controls=\"collapse2\">\r\n                                        I can&#8217;t find my mail or my follow-up email. What can I do ?                                    <\/h4>\r\n                                                                <div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"collapse2\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading2\" data-bs-parent=\"#accordionExample\">\r\n                                                                            <div itemprop=\"text\" class=\"accordion-body\">\r\n                                            <p>If you are having difficulty connecting or have lost your reminder letter or email, please contact us by telephone at <a href=\"tel:0582951313\">05 82 95 13 13<\/a> or by email at <a href=\"mailto:redaction@france-creances.com\">redaction@france-creances.com<\/a> .<\/p>\n                                        <\/div>\r\n                                                                    <\/div>\r\n                            <\/div>\r\n                                                    <div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" class=\"accordion-item\">\r\n                                                                    <h4 itemprop=\"name\" id=\"heading3\" class=\"accordion-header accordion-button collapsed text-strong-gradient\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse3\" aria-expanded=\"true\" aria-controls=\"collapse3\">\r\n                                        My credentials are not working. What should I do ?                                    <\/h4>\r\n                                                                <div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"collapse3\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading3\" data-bs-parent=\"#accordionExample\">\r\n                                                                            <div itemprop=\"text\" class=\"accordion-body\">\r\n                                            <p>If you are still having difficulty logging in, our managers remain at your disposal from 9:00 a.m. to 5:00 p.m., Monday to Friday. The number to contact is listed on the last letter you received. Otherwise please contact us at this number <a href=\"tel:0582951313\">05 82 95 13 13<\/a> or by email at <a href=\"mailto:redaction@france-creances.com\">redaction@france-creances.com<\/a> .<\/p>\n                                        <\/div>\r\n                                                                    <\/div>\r\n                            <\/div>\r\n                                                    <div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" class=\"accordion-item\">\r\n                                                                    <h4 itemprop=\"name\" id=\"heading4\" class=\"accordion-header accordion-button collapsed text-strong-gradient\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse4\" aria-expanded=\"true\" aria-controls=\"collapse4\">\r\n                                        The debtor space is inaccessible? What should I do?                                    <\/h4>\r\n                                                                <div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"collapse4\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading4\" data-bs-parent=\"#accordionExample\">\r\n                                                                            <div itemprop=\"text\" class=\"accordion-body\">\r\n                                            <p>The space is definitely under maintenance. If you are having difficulty connecting, our managers remain at your disposal from 9:00 a.m. to 5:00 p.m., Monday to Friday. The number to contact is listed on the last letter, email or SMS you received. Otherwise please contact us at this number <a href=\"tel:0582951313\">05 82 95 13 13<\/a> or by email at <a href=\"mailto:redaction@france-creances.com\">redaction@france-creances.com<\/a> .<\/p>\n                                        <\/div>\r\n                                                                    <\/div>\r\n                            <\/div>\r\n                                            <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<div class=\"bg-orange\">\r\n    <div class=\"card-slider\">\r\n        <div class=\"custom-container\">\r\n                                    <div class=\"swiper  threecardSwiper  \">\r\n                <div class=\"swiper-wrapper\">\r\n                                            <div class=\"swiper-slide\">\r\n                                                            <img decoding=\"async\" src=\"https:\/\/www.gestioncreditexpert.com\/wp-content\/uploads\/2022\/08\/secret-1.svg\" alt=\"secret 1\" class=\"icon\">\r\n                                                                                        <h4 class=\"small-title text-strong-gradient\">Privacy<\/h4>\r\n                                                                                        <div class=\"description\"><p><strong>The protection of privacy and personal data<\/strong> is an important subject for us. GESTION CREDIT EXPERT undertakes to respect, on the one hand, the \u201cInformatique et Libert\u00e9s\u201d Law, and on the other hand the European Regulation which defines the conditions under which the processing of personal data can be carried out.<\/p>\n<\/div>\r\n                                                                                <\/div>\r\n                                            <div class=\"swiper-slide\">\r\n                                                            <img decoding=\"async\" src=\"https:\/\/www.gestioncreditexpert.com\/wp-content\/uploads\/2022\/06\/ecoute.svg\" alt=\"ecoute\" class=\"icon\">\r\n                                                                                        <h4 class=\"small-title text-strong-gradient\">Listening and Simplicity<\/h4>\r\n                                                                                        <div class=\"description\"><p>Through the space reserved for you, you can easily:<\/p>\n<ul>\n<li>Settle your outstanding debt,<\/li>\n<li>Access your file,<\/li>\n<li>Contact us for any questions or to send us information about your file<\/li>\n<\/ul>\n<\/div>\r\n                                                                                <\/div>\r\n                                            <div class=\"swiper-slide\">\r\n                                                            <img decoding=\"async\" src=\"https:\/\/www.gestioncreditexpert.com\/wp-content\/uploads\/2022\/06\/security.svg\" alt=\"security\" class=\"icon\">\r\n                                                                                        <h4 class=\"small-title text-strong-gradient\">Security<\/h4>\r\n                                                                                        <div class=\"description\"><p><strong>We offer secure payment methods.<\/strong> Our payment solution partners have been with us for more than 10 years and guarantee you 100% reliable payment and protection of your sensitive data. We do not store any banking data on our site (cb code, etc.)<\/p>\n<\/div>\r\n                                                                                <\/div>\r\n                                    <\/div>\r\n                <div class=\"swiper-button-next\"><\/div>\r\n                <div class=\"swiper-button-prev\"><\/div>\r\n                <div class=\"swiper-pagination\"><\/div>\r\n            <\/div>\r\n            <div class=\"d-flex justify-content-center\">\r\n                            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<div class=\"two-columns-form bg-blue-linear\">\r\n    <div class=\"container\">\r\n                    <div class=\"breadcrumb\" itemscope itemtype=\"https:\/\/schema.org\/BreadcrumbList\"><span><span class=\"brd-first\" itemprop=\"itemListElement\" itemscope\n\titemtype=\"https:\/\/schema.org\/ListItem\"><span itemprop=\"position\"><a class=\"page\" itemprop=\"item\" href=\"https:\/\/www.gestioncreditexpert.com\/en\/\"><span itemprop=\"name\">Home<\/span><\/span><\/a><\/span><\/span><\/div>                        <div class=\"row\">\r\n            <div class=\"col-12 col-lg-5  \">\r\n                                                            <h1 class=\"title text-strong-gradient\">You have not found <strong>an answer to your question<\/strong> ?<\/h1>\r\n                                                                                                            <div class=\"description\"><p>Following our follow-up concerning your unpaid invoice, you wish to contact us. <\/p>\n<p>Fill out this form, one of our advisors will call you back quickly to understand your needs and answer all your questions. <\/p>\n<p>Together we will find a solution.<\/p>\n<\/div>\r\n                                                                            <img decoding=\"async\" src=\"https:\/\/www.gestioncreditexpert.com\/wp-content\/uploads\/2022\/06\/footer-bottom-logo3.png\" alt=\"Cabinet de recouvrement de cr\u00e9ances : Les avantages de faire appel \u00e0 des professionnels pour g\u00e9rer vos impay\u00e9s\" class=\"image\">\r\n                                                                                                    \r\n                            <\/div>\r\n            <div class=\"col-12 col-lg-1 order-2 \"><\/div>\r\n            <div class=\"col-12 col-lg-6 order-3 \">\r\n                 \r\n                <div class=\"bg-form  \">\r\n                                         \r\n                                        <script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof 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gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_7' style='display:none'>\n                        <div class='gform_heading'>\n                            <p class='gform_description'><\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_7'  action='\/en\/wp-json\/wp\/v2\/pages\/5122' data-formid='7' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_7' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_7_14\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_7_14'><span class='gform-field-label__text'>Email<\/span><\/label><div class='ginput_container'><input name='input_14' id='input_7_14' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_7_14'>This field is for validation purposes and should be left unchanged.<\/div><\/div><div id=\"field_7_1\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_7_1'><span class='gform-field-label__text'>Last name*<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_1' id='input_7_1' type='text' value='' class='large'    placeholder='Last name*' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_7_3\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_7_3'><span class='gform-field-label__text'>First name*<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_3' id='input_7_3' type='text' value='' class='large'    placeholder='First name*' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_7_12\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_7_12'><span class='gform-field-label__text'>Your situation*<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_12' id='input_7_12' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' ><\/option><option value='You have debts to recover' >You have debts to recover<\/option><option value='You received a reminder' >You received a reminder<\/option><\/select><\/div><\/div><div id=\"field_7_13\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><p><strong>Have you received a reminder?<\/strong><\/p><p>We&#8217;re here to help. <a href=\"https:\/\/www.gestioncreditexpert.com\/en\/accueil-impayes\/#gform_23\">Visit our dedicated page<\/a> to get answers to your questions.<\/p><\/div><div id=\"field_7_4\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_7_4'><span class='gform-field-label__text'>Company*<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_4' id='input_7_4' type='text' value='' class='large'    placeholder='Company*' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_7_11\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_7_11'><span class='gform-field-label__text'>E-mail*<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_11' id='input_7_11' type='email' value='' class='large'   placeholder='E-mail*' aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_7_6\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_7_6'><span class='gform-field-label__text'>Such*<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_6' id='input_7_6' type='text' value='' class='large'    placeholder='Such*' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_7_8\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_7_8'><span class='gform-field-label__text'>Message<\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_8' id='input_7_8' class='textarea large'    placeholder='Message'  aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><fieldset id=\"field_7_9\" class=\"gfield gfield--type-checkbox gfield--type-choice gfield--input-type-checkbox gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible gfield--choice-align-vertical\"  ><legend class='gfield_label gform-field-label screen-reader-text gfield_label_before_complex' ><span class='gform-field-label__text'><\/span><\/legend><div class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox ' id='input_7_9'><div class='gchoice gchoice_7_9_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_9.1' type='checkbox'  value='I agree to be contacted by the company GESTION CREDIT EXPERT and acknowledge having consulted the &lt;a href=&quot;https:\/\/www.gestioncreditexpert.com\/en\/terms-and-conditions-of-use\/&quot;&gt;general conditions of use&lt;\/a&gt; as well as the &lt;a href=&quot;https:\/\/www.gestioncreditexpert.com\/en\/personal-data\/&quot;&gt;confidentiality policy&lt;\/a&gt; relating to the processing of personal data.'  id='choice_7_9_1'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_7_9_1' id='label_7_9_1' class='gform-field-label gform-field-label--type-inline'>I agree to be contacted by the company GESTION CREDIT EXPERT and acknowledge having consulted the <a href=\"https:\/\/www.gestioncreditexpert.com\/en\/terms-and-conditions-of-use\/\">general conditions of use<\/a> as well as the <a href=\"https:\/\/www.gestioncreditexpert.com\/en\/personal-data\/\">confidentiality policy<\/a> relating to the processing of personal data.<\/label>\n\t\t\t\t\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_7_10\" class=\"gfield gfield--type-captcha gfield--input-type-captcha gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label screen-reader-text' for='input_7_10'><span class='gform-field-label__text'><\/span><\/label><div id='input_7_10' class='ginput_container ginput_recaptcha' data-sitekey='6LczUtYqAAAAABkS2tfm0nHx0Ldpb3tATbY_fX-I'  data-theme='light' data-tabindex='0'  data-badge=''><\/div><\/div><\/div><\/div>\n        <div class='gform-footer gform_footer top_label'> <button type='submit' id='gform_submit_button_7' class='gform_button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='submit' >I explain my situation<\/button> \n            <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_7' value='postback' \/>\n            <input type='hidden' class='gform_hidden' name='gform_theme' data-js='gform_theme_7' id='gform_theme_7' value='gravity-theme' \/>\n            <input type='hidden' class='gform_hidden' name='gform_style_settings' data-js='gform_style_settings_7' id='gform_style_settings_7' value='[]' \/>\n            <input type='hidden' class='gform_hidden' name='is_submit_7' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='7' \/>\n            \n            <input type='hidden' class='gform_hidden' name='gform_currency' data-currency='EUR' 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