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Home Have you received a formal notice to pay your due date for a contract taken out with ECA assurances?

Have you received a formal notice to pay your due date for a contract taken out with ECA assurances?

We are here to help you.

We have listed below the most frequently asked questions to guide you in the steps you must take to quickly close your file.

You wish to pay now  ?

At GCE I FRANCE CRÉANCES, we offer several options for settling your outstanding debt.

  • You can pay for your file online  or part of it and follow its progress. To do this, have your file number ready and please log in to  your account
  • You can make a bank transfer  by entering your file references in the subject. You will find our RIB on the formal notice you have just received.
  • You can request a SEPA direct debit,  for this fill out our  contact form

You have already paid  ?

If you have already paid your installment directly to ECA Assurances,  we need proof of your payment .

To send us your proof of payment, you have two options:  :

You do not agree with this debt  ?

The insurance contract could have been taken out by telephone or on the internet  (health insurance, home insurance, pets, etc.).

Please note that in the context of distance selling,  you have a 14-day withdrawal period  calendars.  Failing that  of waiver within this period,  contributions are due .

Please note  : Any other form of termination (email and/or telephone) is void. Termination must be made by registered letter with acknowledgment of receipt (LRAR).

If you believe you have terminated the contract  :

If you have terminated in good and due form, within the time limits, please send us your supporting documents  :

Here is the list of documents to send to us as soon as possible and which will allow us to close your file.  :

  • The copy of the termination letter that you sent to ECA by LRAR,
  • A copy of the acknowledgment of receipt signed by ECA Assurances.

Infographic checklist of documents required in the event of termination of ECA contract

You are currently the subject of over-indebtedness proceedings with the Banque de France  ?

If you are subject to over-indebtedness proceedings, please send us an email to the following address:  redaction@france-creances.com  , or by post to the address indicated on the letter you received, the elements which correspond to your situation  :

You benefit from a legal protection measure (guardianship, curatorship, etc.)  ?

If you benefit from a legal protection measure (guardianship, curatorship, etc.), please send us the contact details of the adult protection agent  :

2 possible transmission modes  :

In the event of the subscriber’s death

If the subscriber is deceased, please send us these two documents  :

  • The death certificate
  • The contact details of the notary possibly in charge of the succession

2 possible transmission modes  :

You have additional questions  ?

If you have any additional questions, please contact us directly by email at  redaction@france-creances.com  or call us using the number on your mail.